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The service was completed and the car valeted ready for me at the time I had specified.
Went for an oil and micro filter change and brake fluid change and told that it would be about 1.5hrs so thought Id wait. Took over 3.5hrs but the team were apologetic and discounted the service as compensation for my time after I asked.
The length of time I have to wait to get the car booked in and get a courtesy car.
I have had positive experiences previously with Peter Vardy and on this occasion it was no different.
Same answer. I need an update today.
Hire car BMW convertible did not expect just lovely had for a week would have loved to keep this car wanted to keep it sadly had to hand it back
Repair done on warranty with no hassle. Extremely polite and helpful staff who are a pleasure to deal with.
No problems and see previous answer
I was in Edinburgh for a short visit to family, yet my car was repaired and had a system update. All of this was done very quickly to accommodate my needs and I was kept informed throughout.
The work done was fine. I asked Jordan to keep me informed of progress during the day so that I could collect the car as soon as it was ready. He did that.There was one fairly amusing incident that I wish to recount, but don't have enough space.
I was kept informed with the service process very easy from start to finish.
The service was performed satisfactorily, within the time anticipated, and the car was given a complimentary wash and clean.
I was given the information that allowed me to make a major decision regarding my car.
Please make sure that the cost of changing the tire, which is covrered by insurance bought with BMW, charges to the insurance directly rather than request custormer to claim the charge to the insurance company.
Are as above massively disappointed
This is the first occasion that we have cause to feel dissatisfied with the service. Happy for you to call and discuss.
Service reception was great and I was looked after. Car was done in good time. I did ask to have a minor squeal from the brakes looked at which they found nothing wrong with but it is still there. I am a technician to trade so know its nothing major.
Carried out the work as described quickly with no hidden costs
Helpful, kept informed, car washed and cleaned on completion.
I was kept informed of what was going on. All cane in at the estimated cost.
Completely satisfied. I was offered a coffee and croissant on arrival and received a lift to my home address. Car was available well before appointed time as well as receiving a wash and valet.
Attentive, good customer service, don't keep you waiting, manage expectations well
Good feedback regards car health check video.
Ryan & his professionalism
I left my car in the afternoon of the day prior to the MOT and the courtesy van driver waited for me to check it in and took me to near my home.Jessica kept in touch by text and by telephone to explain a difficulty. My car was ready on time.
Vehicle was serviced as expected
Expectations set during booking in process, and expectations delivered upon.
The level of personal service at Peter Vardy, by the wonderful Ryan, was exceptional. He was brilliant at keeping me up to date with my car's progress, an excellent communicator with an easy polite manner. I was most impressed.
As above ...had an issue re free servicing that was supposed to be on my deal but wasnt showing on system ....service dept spoke to sales and it was sorted immediately
Found the staff friendly and helpful.
Really satisfied. I had an overly long wait for an inspection service (2hrs 45mins in total) in my opinion. I thought this is more like the time for a full service, hence lost a point. Still a nice place to spend a few hours.
Service was extremely good, however £81 for a £25 pair of windscreen wipers on an MOT fail is ridiculous.
High price for little time and work
Since going to Peter Vardy Ive never had any issues and they have been great and very accommodating.
We were kept in the loop what was happening .
From " Meet & Greet " at the door to the service dept expertise and the overall ambiance of the showroom --- to the Café
Staff friendly and always helpful
Staff are very friendly and helpful right across the floor from reception to the service account manager.The bit I'm less satisfied with is the misty way the required service is described from the light coming on in the car to a on the spot price
The customer service agent - Jessica, explained all of the service options and updated me of the progress.
Jess was attentive; she listened to my needs and understood what was required. Her communication was excellent too; offering a loan vehicle on the day to ease my day and cover the possibility of my car needing to stay on-site overnight.
All my BMW's have been supplied and serviced by Peter Vardy who have excellent customer ervice and do a great job of looking atfer my cars
Great service as usual.
Sale team must listen to what customers say Dont rattle on and change subject at any timeEveryone needs certain things in there package which was good for me but again please listen to customers especially after the deal in done.
The staff at Peter Vardy are always polite and helpful and they also provide a courtesy bus into Edinburgh, which is helpful, as we live far away from the city, so cannot go home when the car is in for a service.
Dealt with what was required to be done in a quick, efficient and polite manner.
Please see above plus courtesy of staff and excellent facility.
See above answer - the timing let them down.
Years ago I used to get a lift to Musselburgh where I work but now have to arrange for a colleague to collect me and drop me off. Apart from that I am very satisfied.
Service adviser kept me informed on the progress of the service
Peter vardy customer care is up there with the best,
This was my monthly valet which always leaves my car like new
My sales advisor Ryan was understanding of my situation and worked very hard to help get to a suitable outcome. Had it not been for him going over and above I would not be returning to BMW.
Great service however marked down slightly as I never got my car valeted when I returned to close out my MOT observation on re-test.
Very satisfied however someone switched the main lights from automatic (high is my default) to manual and I was unaware if this until other road users starting flashing their lights to alert me
I am particularly impressed with the efficiency of the whole teamThe problem that I experienced with the car was certainly very complex and required many different issues to be addressed I understand that BMW in Germany were involved in assisting.
Extremely satisfied, Jessica my advisor went above and beyond.
Had to return to dealership to have tyre pressures corrected which was a 50 mile round trip
Very good contact/updates over day. Price of repairs needed outlined to me by phone when asked. However I found the invoice I received very difficult to understand. Unable to understand breakdown of total into different repairs apparently completed.
Again satisfied with everything
Quickly welcomed, offered a coffee and dealt with. Car ready when required. Staff friendly and polite.
No matter what my car comes in for (MOT this time). Peter carry always seem to find a way of increasing the cost by £150 or more.Will need to take the car elsewhere in future.
First class service. Keeping me informed about my car throughout. Brilliant
The service I got from Grace was second to none and is a credit to your company.
Grace made it all run smoothly, thanks
Everything went to plan as expected.
My vehicle was attended to in a short timescale. To charge a sum of £10 to change a key fob battery however was outrageous and whilst this was removed without fuss when I pointed out this out, it is disappointing it had been added in the first place.
Car was completed in a very timely manner, Ryan took the time to walk me through what was happening with my car, updating me throughout and answering in full any questions I had.
I was very happy with the experience i received whilst my car was in for a service.
In for a simple MOT, competently done and customer communication well handled.
Was told in advance the cost and time of the vehicle being ready for collection. Very pleased with the information given and the fact it was spot on.
Kept me informed on progress of service and salesman was very nice
All items completed successfully. Rated 8 as I just bought some new tyres from Kwik fit only to be told BMW price match on tyres! I could have saved myself the hassle of getting new boots elsewhere.
Always excellent service.
No drama. Everything worked well. Staff helpful and polite.
Prompt, friendly service with a smile.
All very courteous and efficient.
Victoria could not have been more helpful and pointed out a few things that the dealer i purchased the car from hadn't
No problems in this occasion. Repair done in line with expectation.
Service rep did not fully explain what my service involved. He didn't return a call and corresponded by text message. He also passed me off to someone else when I picked up the car. Not the experience I've come to expect from Peter Vardy BMW.
Kept informed about the progress of the recall and when car would be ready Car returned in immaculate condition Impressed with video of car on ramp deatailing condition of car and any defects
Service experience overall was good. Staff polite and professional, service work all good.Only two minor issues: wheel alignment not carried out. No worries there, I'll get it done when changing tyres soon. Second, my DSC button cap went missing. =(
The level of service I received from Grace Watson was first class and I can't thank her enough for helping me with the fault on my car. I will definitely bring my car in for the next service.
The service that Grace gave me was second to none. Albeit my car was in longer than planned she kept me updated throughout. Grace is a credit to Peter Vardy in Edinburgh.
Work carried out efficiently, provided courtesy car when there was uncertainty about return timing due to new BMW advisory.
Well treated. Complimentary car wash and Hoover added to all round standard of care and courtesy.
I am a carer and totally rely on my car it was put in on the Friday I went to collect on Monday first thing same fault not repaired car kept another day difficult for me with disabled husband
The service experience was good especially from Ryan.
They did exactly what they said they would do, and actually fixed the infuriating rattle in the door.
Everyone involved could not have been more kind and helpful, in particular, Grace, the young lady who dealt with us throughout.
It is always easy to book the car in for service and we know what to expect in terms of customer service levels at Peter Vardy Ltd. The service staff are always helpful and on this occassion, Ryan helped get the work completed quickly while i waited.
Apart from a 20minute wait for initial service, everyinitial MOtthing went as planned
See comments above
Everything was planned, worked efficiently and affectively. What more could be expected.
Car was serviced as promised
Grace, looked after everything I just had to turn up and the job was done
They answer the phones quickly, are very pleasant and knowledgeable and they go the extra mile to make sure everything is to my satisfaction.
The updates provided in the service completely cured the problems I was having.
As always a very smooth operation.
same as above, brilliant courtesy car ,delivered to door
Job done on time. Excellent customer experience.
Everything is always so well organised and pick up and delivery of car is appreciated
Quick, efficient and courteous service
Same reason. Pleasant staff, easy to deal with
The MOT was carried out quickly and efficiently
My car developed a problem with a tyre. I was due to travel a long distance within a couple of days. They were just great. Took my car in immediately, even though they were really busy, and had it ready for me the following afternoon.
Customer service team very helpful.
Good service including a customer bus to take and return from work.
always kept up to date, I have never had a issue with BMW you have been up to date with the progress and letting me know when I was getting my car back
The information given was clear and concise the service personnel were very helpful and answered enquiries quickly
Contacting the service department by phone is difficult, slow and very tiresome. Repeated statements about excellent service whilst on a very long call hold are deeply annoying.
Good communication and updates during service.
I was content to receive the complementary vacumn but it wasn't essential to my experience. Communication was excessive for my liking. The most valuable call was to let me know the car was ready. The others and text message were unnecessary for me
My customer service experience has been very good
Because that's my view
Courteous and polite service
Service provided by Jess was great start to finish. I had discussed and highlighted an issue that had occurred. Jess had a great service approach and most of all listened to me as a customer and resolved with a positive outcome for myself.
Jessica was very forthcoming. My BMW didn't accelerate at all any more. Jessica helped to get it fixed within a day, inclusive getting a bulged tyre fixed.This process was quick, efficient and completed to a friendly and high standard!
As above. Plus appropriate but not intrusive follow up
The service has always been excellent. Very polite, helpful and sensible.
I had a recurring rattle at the back of the car due to a faulty tailgate latch. I was advised that the fault may be covered under the warranty. I would have expected the reason for the fault was known before suggesting it may be chargeable.
I receive a level of service with Peter Vardy which is far better than that experienced with any other dealership
Peter Vardy have been exceptional both for service and customer satisfaction
Good servicing! Just felt overlooked from the longevity of waiting for my car! Apologies fully accepted, and I would expect better next time.
Good work done at a fair price
Very prompt - liked the video detailing the inspection prior to work.
Speed of service, Jess in service looked after me from start to f8nish, smooth process
I was well looked after
Jessica very helpful
I have used Peter Vardy for years now, because of the great customer care we received...
I was kep[t in touch of events throughout the time my car was being looked at.
The level of customer service is simply second to none. Their attention to detail and willing help is unfailing. It feels like a real team effort with sales linking seamlessly to customer service. The team take a real interest in their customers.
It was efficiently done but is expensive
Excellent customer service. Ryan was great ambassador for Peter Vardy
Ryan was very helpful and kept me up to date on what was happening.
Work was carried out quickly and to a good standard.
Kept up to date with everything going on with my car. Very efficient. Th
I was informed that the servicing would last two hours but if I chose to forego the washing and valeting of my car at the end of the service I could have the vehicle returned to me some 30 to 40 minutes sooner. It made no difference in the end!
I was pleased with the good communication. I had a named person who kept me updated and when there was an identified problem I was given options and had the problem quickly resolved
Still slight judder under breaking. I responded to a text from Peter Vardy on 21 August but no contact. I'll chase this week as I've been away.
Ryan, my customer interface, was very professional and made sure I was kept up to date with the works. Excellent individual.
Well received and attended to, but I asked for a body work repair estimate to be forwarded to me by email, and it didn't show up.
They keep me informed and pick my car up and leave me a courtesy car and deliver my car back. Excellent service
Friendly and efficient welcome and Ryan service consultant kept me fully informed of status of service through to collection
Kept informored of what was going on with my car and how long they would be.
Very pleasant and professional to deal with and advantage having courtesy car service and/or courtesy bus into city cente
always friendly and helpful and profesional
The Company treat you as family, very perfessional and dedicated to Customer satisfaction.
The service was good, they picked the car up and droped it off at my house. It was cleaned on the inside and the outside too. And it ran perfict.
Couldnt fault anything, from arranging appointments, to being greeted on arrival to Jordan spending time and even the staff serving tea/coffee
Service was quick, we had a convenient ride into town and I was kept up to date with requirements as they were discovered.
SD very easy to deal with.
Warm welcome given. And service provided within the time stated.
Great and attentive service - always happy to help with any questions or issues with my vehicle
The service chap Jordan was hopeless and lacked credibility and knowledge of bmw processes. I had to escalate the matter with bmw to get this issue resolved. He spent more time trying to sell a £100 vip voucher deal !
Got seen very quickly, complimentary bus service into town, updates on what stage my car was at and my car got cleaned.
Jess was the service advisor who looked after me. She always kept me up to date with progress and was able to answer all queries I had. Excellent service by her!
Car went in for service with an identified fault. Fault still present at collection.
Ryan was really helpful, car was booked in at a time that suited us, taken on time and completed in timescale agreed. The technician took the time to understand any issues and explained what he would do to resolve.
when I phoned to book in the car all seemed okay. you were to collect the keys from my husbands work which you never appeared after several phone calls and being past from pillar to post we discovered that we were not covered by tyre policy.
Ryan was very welcoming and knowledgeable about what needed to be done
Complete confidence that my car will not let me down and that the technicians doing the service are well qualified to do so.I also had my car in Peter Vardys for a fixed time slot as I had another appointment. I made my appointment in good time
Jessica quoted price, explained service and future services well and kept me appraised of progress timeously
Efficient and polite
Staff were very friendly and the service was carried out swiftly and efficiently.
It is very transparent why they are BMW of the year:* Listen to customers* Prompt attention* Value for money*Highly motivated and customer focussed staff*Technical expertise is excellent
you got to the bottom of my problem and corrected it
I couldnt ask for more
Again the full experience was very professional and friendly with a personal touch
This being the second BMW I have bought from this centre, the staff are friendly and approachable and make a great experience of the process rather than just buying another car.
Great cars and first class communication
All round good experience, hand over well staged and salesman and manager made a point of coming to introduce themselves
Once again, the willingness to accommodate my schedule and the commitment by the staff to ensure that I was happy, pre and post sales has left me with a very positive impression of BMW
It was an awesome experience from the beginning to the end.
From my first visit right until collection the whole process was made to be very pleasurable and stress free thanks to the great staff
This marks car #11 from Peter Vardy and BMW #2. Both have been excellent cars.
The whole process was handled very professionally.
Effortless as the sales team did all the hard work. Jerry Singh who I was dealing with over the phone and email met me at reception and another new sales man took me through the final paperwork and vehicle controls. Deposit to collection was 4 days.
Zoe was very friendly at the handover and Sarah made a point of coming to say hello (had been dealing with her via phone and email previously)
Excellent service and car
Both Billy Harris and Zoe Kinnaird were great and the experience was easy and satisfying.
Well informed friendly salesman (Ross Green) kept in touch throughout the process.
Delighted with everything about the bmw experience
It was all very straightforward and managed to find a suitable car pretty quickly. The delivery only took a few days as well. Still currently waiting to hear back about transfer of my service plan from my old car but hopeful this will be sorted soon.
Beautiful Showroom Lovely Ambiance Staff were friendly and helpful in particular Alan McMillan done a fantastic job as my Motability Advisor and was very committed in getting things right for me with the problems in the industry with delays etc.
Was.nt rushed to buy a vehicle. No pressure. Sales team very nice to chat to.vehice was presented to me very personally . A nice way to receive my car. Even the branch manager introduced himself to me and was a pleasure to speak to
It is a verynice centre from greeting you to offering you tea or coffee and a biscuit.
Ali and Zoe made buying my beautiful BMW the best dealer service ever. The whole experience was simple and seamless and the car presentation was excellent. Well done guys! See you in 4 years time for my next one.
The BMW Centre was very welcoming, modern & stylish. It was not overcrowded with cars and you could move around freely. We were greeted by a very nice person on reception who immediately made us feel welcome and comfortable.
Faultless seamless process
Extremely courteous sales staff, and was able to drive away with a new car within 4 days of making an enquiry
Very satisfied with my experience at BMW as purchasing the car was made very easy by Sales Executive Alan McMillan showing me all the options and colours I could choose from on his laptop. He gave me a delivery date and phoned me when it arrived.
Peter Vardy BMW went above and beyond with the level of service they provided.
Everything about purchasing the car and the handover process worked as indicated
I was well looked after during my visit.
Excellent service and experience.
From my initial contact with Alan, through the day to day dealings with Ross and the final handover with Ross and Jamie everything was dealt with completely professionally. All were very approachable, knowledgeable, great communicators and helpful.
Great to deal with
Treated us very well - despite our last minute fluctuations between X1 and X2, and choice of the sun-roof option.Handover team were able to handle all our questions promptly doing and after handover.Shame the light show in the garage not working
Ross Green was very professional and listen to my business needs and delivered a excellent Car that i am very happy with many thanks
The has cars in stock.
All the staff were friendly helpful and informative
Very easy and hassle free.
Very good service.
Everything done so perfectly start to finish.
When I purchased the car, I was given a delivery date, the car was ready on that date and Janos and the team were available to go through all our questions and completed an in-depth hand over of the new car. PS the coffee and cake were delicious.
Car looked fantastic was very clean inside and out!
I would never use anyone other than Peter Vardy BMW again. Brilliant dealership.
Every aspect was delivered expertly
The service provided by Peter Vardy BMW could not have been any better.
Really top class experience. Very professional
Ross Green at Peter Vardy was extremely helpful and accommodating/
Everything was made easy
The dealer was fantastic
Just generally a very good service
the centre was like a well oiled machine.
Was kept informed all the time whilst car was being built to the day tha car was delivered,
Superb sales experience. My 3rd BMW off Peter Vardy in the last 3 years and they are brilliant at what they do.Easy trades in at market value, no stupid sales talk;they allow the cars to do the talking for them. Great sales staff in Ross and Derek
The personnel there are helpful and make every effort to satisfy customers requirements
It was like sitting in a 5 star hotel with friendly staff who made you feel that you were the only person that mattered.
Thoughtful and diligent service as always. They really get to know you so they know what you need and great support throughout the process
As above. Ross was also incredibly friendly and genuine. We believed he cared about our purchase and had our best interests at heart.The evening event was fun and made you feel special with your purchase.
Everything went to plan, and I got a beautiful new car ??
Very well looked after
Felt welcome from the start,Ayaz and sihir were absolutely amazing, the fact I drove 400 miles to buy a car off the when there was the same car for sale 25miles away tells you all you need to know about the pair, excellent people with excellent cars
Sales representative Ayaz was excellent.
Attended the midnight handover VIP event which was a great way to start the ownership of a new car. The attention to detail is great & having your name on the walk of fame is a lovely touch.
Kept up to date with arival through beeing built
Ross couldn't have done more
I bought the car on the Tuesday and picked up the vehicle the following Thursday, got it a lot quicker than I thought so thanks to the guys for that!
We were very well treated . The centre was pleasant clean and welcoming .