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They did their best given the lack of the BMW Part. The service manager Rory did his very best and just managed to get me on the road at 9am on the morning I left, for my Christmas journey south with heavy load of children and luggage
Service was completed whilst I waited
The overall service is very good. However I think more could be done to more flexibly offer what is advertised in the service package (eg performing some service work if service is due soon and car is in for MOT and under a service package).
Great attention from staff
Excellent customer service as always.
You don't allow enough characters to tell my story. Enough to say that I experienced appalling telephone management. I called, told my story to 4 people, having been transferred 4 times, ended with reception again. No one called back as promised.
Kept in touch all the time
The video report on the car status is a great thing. The specific advice given about my car was accurate without even trying to get me to buy products.
What was promised was delivered to a high standard.
Went as planed
Always polite and professional and get it right.
Car completed on time, a great valet and Jess was excellent
Everything was done and explained clearly
Top class service offered, informative, helpful, friendly...
Ryan the service adviser kept us advised daily of progress and the job was done and the car returned in pristine condition.
Pick up and drop off service at no additional cost despite my car being quite old now. Allows me to maintain my car to the best standard with no inconvenience.
Great service and people at each step
The service was performed satisfactorily. The service technician was very efficient and friendly and the job was finished ,earlier than arranged, which was very acceptable. The car was washed and vacuumed well as usual
One star lost because non-service staff couldnt take a service booking. It should be possible to train other staff to understand the scheduling!
When my car was brought in for repair - a burst tyre it was not explained that the tyre could not be repaired doing it being a run flat. This was also not explained when I bought the car. I had to wait for a phonecall after I left.
Peter Vardy know how to look after customers from the moment you step into their premises and until you leave. You are kept up to date on process / progress of the service and you are ensured of a much coffee as you wish while waiting.
Dropped car off the evening before,got courtesy car no problem and my car was ready early afternoon the next day,very pleased overall.
I would have given 4 stars except experience of contacting dealer by phone has been poor. Calls transferred to the Service department are frequently not answered. I have regularly had to terminate the call and phone back.
The car was taken for servicing on the 13th of November but still was not returned until I phoned up on the 22nd of November. Unsure why the car was away for so long.
They seem to value our custom.
Everyone was helpful and friendly
Helpful team start to finish. Good contact during process.
Could not fault the service as the service person kept me fully informed when my car would be ready for collection
With Karen in charge of my dealings within Peter Vardy I am confident all will be good.
From start to finish very satisfied. Craig the tech done a great job on my car and it now drives much better after repair and was delighted to get car back looking like new thanks to the valet team for that.
Very helpful staff especially Ryan.
The AA man phoned the service desk and they fitted me in to fix my boot straight away - BMW at Newbridge, Edinburgh made no such offer to fix quickly despite the fact my boot wouldn't shut therefore the car was unsecured.
Everything was done as expected. Timescale was also very good which is very important to me.
I was disappointed that I had to return to have the same fault fixed. The tyre pressure warning light came back on only having driven 10 miles away from your Edinburgh garage.I was offered a tank of fuel for my inconvenience which was satisfactory.
Great service with attentive staff
There were no problems
Everything was First Class
Much what I have written is equally applicable to this QUESTION.
Offered tea immediately on arrival then offered a lift into city centre which was ideal as I had to get a tram from their to Gogarburn for work. Service had no issues and friendly service team too.
Winter check......and the windscreen water was filled up? Otherwise would have been a 5.
Very efficient , professional : very attentive personnel and a car service that had a noticeable impact on how car is now running
No hassle, staff helped confirm time left on service pack and was also arranged for a suitable time.
There was a small oil stain left on one of my front carpet mats from a road test, but this was shampooed away once drawn to their attention.
Been a customer for many years and always had first class service.
Great service with good communication when car was in workshop etc
Ryan and his team always look after me
When I did get the car serviced, everything seemed to go OK
Ryan - excellent.
Dropped car off before 8am to get MOT and winter wheels fitted. Text at 14:33 to say car was in workshop. In the showroom at circa 5pm was informed werent able to valet it unless I stayed for 40mins At 17:20 told had failed MOT and needed to be kept
I was informed through the day of the progress and when it was due for collection
Long wait at reception. Car went into shop at 2 PM, on arrival told car not ready until 5:30 due to software update. Not a problem but should have sent text so I could come back next day. Car not cleaned due to late finish. Service indicator not set.
Ross Green is excellent and all staff are very friendly
Great service representative. Work done on time and car valeted.
Quick and easy
Confident that the team are thorough in their approach.
They were efficient, made you feel welcome and were slightly less cost than first quoted.
Could have and should have been beter
Jessica from service dept always excellent in explaining what needs done and providing updates. She always helps with any queries I have
Good communication from service station, no issues with the car since service.
Very satisfied with the overall service and staff approachability. One or two slight niggles including having to arrange it via BMW support in order to get the car in quicker and to obtain a courtesy car and not a full explanation of the fix at time.
Unfortunately the member of staff who greeted us at reception was rather abrupt, I did not feel that he was as helpful as he could be, fortunately Jessica and other members of the team where extremely professional and pleasant - great assets.
I cannot praise Rory and his team at peter Vardy Edinburgh highly enough really sorted out the disgusting service from bmw corporate they are a credit to peter Vardy
Again great staff
Despite technical issues fitting my new M5 with an advanced tracker they responded well
Service fantastic but a tad pricey for me
A big smile and again very helpful.
Excellent service as alwasy
Service communications are first class and from the minute you walk through the door you are made to feel very special. Who else does that?
Your representative, Jordan, was welcoming, helpful and kept me informed throughout the day.
Efficient and no issues
Professional and courteous
Just a perfect example of customer service all done with a smile
Work completed under warranty to high standard.
The service was completed and the car valeted ready for me at the time I had specified.
Repair done on warranty with no hassle. Extremely polite and helpful staff who are a pleasure to deal with.
Went for an oil and micro filter change and brake fluid change and told that it would be about 1.5hrs so thought Id wait. Took over 3.5hrs but the team were apologetic and discounted the service as compensation for my time after I asked.
I have had positive experiences previously with Peter Vardy and on this occasion it was no different.
Hire car BMW convertible did not expect just lovely had for a week would have loved to keep this car wanted to keep it sadly had to hand it back
The length of time I have to wait to get the car booked in and get a courtesy car.
The work done was fine. I asked Jordan to keep me informed of progress during the day so that I could collect the car as soon as it was ready. He did that.There was one fairly amusing incident that I wish to recount, but don't have enough space.
I was kept informed with the service process very easy from start to finish.
No problems and see previous answer
The service was performed satisfactorily, within the time anticipated, and the car was given a complimentary wash and clean.
Please make sure that the cost of changing the tire, which is covrered by insurance bought with BMW, charges to the insurance directly rather than request custormer to claim the charge to the insurance company.
I was given the information that allowed me to make a major decision regarding my car.
This is the first occasion that we have cause to feel dissatisfied with the service. Happy for you to call and discuss.
Service reception was great and I was looked after. Car was done in good time. I did ask to have a minor squeal from the brakes looked at which they found nothing wrong with but it is still there. I am a technician to trade so know its nothing major.
Helpful, kept informed, car washed and cleaned on completion.
I was kept informed of what was going on. All cane in at the estimated cost.
Attentive, good customer service, don't keep you waiting, manage expectations well
Completely satisfied. I was offered a coffee and croissant on arrival and received a lift to my home address. Car was available well before appointed time as well as receiving a wash and valet.
Ryan & his professionalism
I left my car in the afternoon of the day prior to the MOT and the courtesy van driver waited for me to check it in and took me to near my home.Jessica kept in touch by text and by telephone to explain a difficulty. My car was ready on time.
Good feedback regards car health check video.
Vehicle was serviced as expected
Expectations set during booking in process, and expectations delivered upon.
The level of personal service at Peter Vardy, by the wonderful Ryan, was exceptional. He was brilliant at keeping me up to date with my car's progress, an excellent communicator with an easy polite manner. I was most impressed.
As above ...had an issue re free servicing that was supposed to be on my deal but wasnt showing on system ....service dept spoke to sales and it was sorted immediately
Service was extremely good, however £81 for a £25 pair of windscreen wipers on an MOT fail is ridiculous.
Really satisfied. I had an overly long wait for an inspection service (2hrs 45mins in total) in my opinion. I thought this is more like the time for a full service, hence lost a point. Still a nice place to spend a few hours.
High price for little time and work
Found the staff friendly and helpful.
We were kept in the loop what was happening .
Since going to Peter Vardy Ive never had any issues and they have been great and very accommodating.
From " Meet & Greet " at the door to the service dept expertise and the overall ambiance of the showroom --- to the Café
Staff friendly and always helpful
Staff are very friendly and helpful right across the floor from reception to the service account manager.The bit I'm less satisfied with is the misty way the required service is described from the light coming on in the car to a on the spot price
The customer service agent - Jessica, explained all of the service options and updated me of the progress.
All my BMW's have been supplied and serviced by Peter Vardy who have excellent customer ervice and do a great job of looking atfer my cars
Sale team must listen to what customers say Dont rattle on and change subject at any timeEveryone needs certain things in there package which was good for me but again please listen to customers especially after the deal in done.
Great service as usual.
Please see above plus courtesy of staff and excellent facility.
Dealt with what was required to be done in a quick, efficient and polite manner.
See above answer - the timing let them down.
Peter vardy customer care is up there with the best,
Service adviser kept me informed on the progress of the service
It felt like customer satisfaction was the priority. Friendly sales and support staff. Good coffee too.Good 'tutorial' from Zoe prior to taking delivery of the car.
Alan was so good at explaining everything to us kept us up to date of when my car would b delivered
I was able to test drive the car, where I havent had the chance to at a previous BMW retailer I looked at. Was seen to promptly, given coffee and dealt with professionally.
Salesman Alan was very helpful & explained whole buying process to us, and reassured us if we had any problems just to phone or come to showroom & they would help.much appreciated certainly would recommend.
Always offered a tea or coffee. Staff always pleasant. Dealt with Jamie for collection and Mark came to see us collecting car also. Brilliant service!!
Friendly and knowledgeable staff
No issues during the process, Derek went the extra mile to find me my new car.
Staff were friendly, process was handled efficiently and free coffee!
Nearly all people involved were professional
Despite the cars having faults which BMW should have been aware of before selling the cars, the dealer has moved mountains to try to correct these and have done everything possible to minimise the considerable disruptioin and dissapointment caused by
The sales team were perfect. No hassle from any of the team, they were happy to take me in for an appointment at such short notice, and even the after sales makes me feel valued as a customer.
Exemplary service and felt privileged and respected..
I had great service from my salesman, Janos Barko from the actual agreement of the deal through to regular updates during. He also went the extra mile to organise me a loan car during before my new car arrived.
COMPLETELY SATISFIED, IF I HAD ANY QUESTIONS OR UPDATES ON DELIVERY ETC THEY WERE ANSWERED PROMPTLY AND TO MY SATISFACTION.THANK YOU PETER VARDY, EDINBURGH.
My salesman was a gentleman called Ayaz Tahir, he is an asset to both Peter Vardy and BMW UK. Very pleasant and easy going individual. He is knowledgeable and nothing is too difficult for him.
Please see first answer - I should elaborate and say the car is wonderful and exactly what we wanted and more from a BMW. It's a total luxury!
The staff were very friendly and helpful to meet my needs.
Ayaz Tahir was excellent from the very beginning, great communication throughout the whole process.
Very pleased with the weekly updates
Janos was charming and patent throughout as we settled on the car we wanted
wish it had been delivered sooner but because I wanted a petrol engine I had to wait, no fault with dealer
We were dealt with politely and our needs listened to.
There were no issues to complain about.
Spot on from beginning to end
Brilliant service from Peter Vardy BMW.
Janos was superb and Peter Vardy a great dealer
Smooth process. A little bit too much paperwork. Yez could improve that.
There were a few little issues at handover, however Sarah Chambers ironed out very satisfactorily and ensured I was completely happy.
This is the third BMW Ive bought from Ross Green, and hopefully there will be many more in the future. He is always a pleasure to deal with and very reliable and diligent. Handover day was very swift and easy thanks to Sarah too.
This is a first class centre who make you feel a very valued customer from start to finish. Nothing is any trouble and I dealt with two very knowledgeable persons who are clearly first class ambassadors of the BMW brand. Hospitally is also commended.
Ive used Peter Vardy on numerous occasions while buying a car and in my opinion they are the number 1 BMW retailer in Scotland
The staff were so helpful and gave me so much advice. Huge thanks to Tomasz, Alan and Zoe for making the process so easy
Again the full experience was very professional and friendly with a personal touch
I couldnt ask for more
Great cars and first class communication
Once again, the willingness to accommodate my schedule and the commitment by the staff to ensure that I was happy, pre and post sales has left me with a very positive impression of BMW
All round good experience, hand over well staged and salesman and manager made a point of coming to introduce themselves
This being the second BMW I have bought from this centre, the staff are friendly and approachable and make a great experience of the process rather than just buying another car.
From my first visit right until collection the whole process was made to be very pleasurable and stress free thanks to the great staff
It was an awesome experience from the beginning to the end.
Effortless as the sales team did all the hard work. Jerry Singh who I was dealing with over the phone and email met me at reception and another new sales man took me through the final paperwork and vehicle controls. Deposit to collection was 4 days.
The whole process was handled very professionally.
This marks car #11 from Peter Vardy and BMW #2. Both have been excellent cars.
Zoe was very friendly at the handover and Sarah made a point of coming to say hello (had been dealing with her via phone and email previously)
Excellent service and car
Both Billy Harris and Zoe Kinnaird were great and the experience was easy and satisfying.
Well informed friendly salesman (Ross Green) kept in touch throughout the process.
It was all very straightforward and managed to find a suitable car pretty quickly. The delivery only took a few days as well. Still currently waiting to hear back about transfer of my service plan from my old car but hopeful this will be sorted soon.
Delighted with everything about the bmw experience
Beautiful Showroom Lovely Ambiance Staff were friendly and helpful in particular Alan McMillan done a fantastic job as my Motability Advisor and was very committed in getting things right for me with the problems in the industry with delays etc.