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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was kept informed of the progress of work to my car during the day it was on the premises

Service

The service giving from Victoria Marr was exceptional and i must say she is a great front of house representative for BMW, Many thanks Vicky. I Must also mention Craig Walkingshaw Who dealt with our wheels issue brilliantly Many thanks Craig.

Service

Promt & reliable.

Service

As before the service assistant was very good at her job

Service

Would have got a 5 but the service was completed over a few months (2 visits) which meant having to drop off the car twice.

Service

Bus service into town. I requested an early pick up if possible. This was done without any problems.

Service

All ok

Service

Waited over an hour to get the car back once we received the call the car would be ready at 4. The car wasn't washed to a very good standard (sections were missed)

Service

Catalogue of errors and lies from staff. Horrendous team!

Service

Friendly staff, kept me informed of how my vehicle was doing

Service

Assistant very good

Service

Repaired the fault under warranty and so far so good

Service

Because that's what i feel.

Service

Everything carried out as planned

Service

I was very satisfied with the customer service representative by being kept regularly informed with the health check and service of my car and generally looked after with beverages while I was waiting for the car.

Service

Multiple failings within the service department at this branch. They lost my locking wheel nut key and have failed to source a new one over the past 6 weeks (I'm still waiting). They don't seem to know the T&Cs of the service packages.

Service

Excellent staff and service.

Service

Jess was great!

Service

Video explains how you checked vehicles

Service

Although there were a couple of issues with the work on my car due to malfunctioning service equipment Grace dealt with the situation and expedited my car so that it was ready when U required it.

Service

The repair was fine

Service

Was kept well informed, the service and all work completed on time.

Service

The car was serviced quickly and given back in great condition

Service

Totally satisfied Problems had arisen with the car due to relatively high mileage but all resolved efficiently

Service

Please see above

Service

Service was fine, but the quality of washing my car was very poor - I was attending a funeral the next day and needed the car to be properly cleaned - it created a lot more work for me at the last minute when I really didn't need that hassle.

Service

Fixed fault with connectdrive

Service

Car thoroughly checked over and video sent too

Service

Mix up over when car was due to be returned and I was therefore without transport for the weekend. However the member of staff who was my contact (and was not on duty at the weekend) was most apologetic and very helpful.

Service

Car not washed or valeted on collection did offer a voucher for next time I was passing. Unfortunately I had come over from Glasgow. Staff were rushed of their feet.

Service

All my dealings have been very satisfying, when my car is in for any kind of work , I always receive texts and emails to let me know how things are going. Great service

Service

All tasks completed on time

Service

See above. But apart from this the experience I received was excellent.

Service

I was mis informed

Service

World class service as always

Service

Ryan on service desk was helpful as usual. What a good guy. I'd employ him in a heartbeat

Service

As above. Courteous professional staff dealt with me this time.

Service

Peter Vardy always look after their customers - from the moment you walk in. I am always kept informed as to each stage of the "works" process such that I can pretty well know the time the car will "be ready".

Service

Can't find fault.

Service

Always nice to go to the showroom from start to finish.

Service

This is our third car and have never felt pressured or had big sale pitch.

Service

Faulty headlight not fixed requiring a return visit.

Service

Everything fully explained. Video of car being examined gives peace of mind regarding recommendations.

Service

Waited for car as I live outside town,started service when they said they would,girls in office looked after me well,enjoyable experience,

Service

Very helpful in every way

Service

I didn't expect my car to be professionally cleaned when I came to change a tyre. This was done for free.

Service

Great communication and a request to have my car ready a bit earlier was done to my satisfaction

Service

Peter Vardy Ltd gives good service

Service

Everything ran smoothly

Service

Perfectly professional service assistance and work completed correctly and on time.

Service

When I bought my car it had 3 year service pack and I'm used to BMW contacting me when service is due but I had to contact PV to arrange service which was a first for me

Service

Service advisor was very good. However only 3 stars as I did not receive my vehicle health check video and the courtesy bus back to the garage was 25 mins late picking me up.

Service

Mechanic came out and spoke to me regarding work done to my car.

Service

A no notice puncture repair handled with speed and efficiency. Thank you Tyre Dept.

Service

The advertised 10% off for booking online was not honoured, and the staff member couldn't explain what a standard scope was, other than saying it had to be done. A £20 scam.

Service

Car booked in easily, I arrived on time, car serviced to time and car cleaned for me!

Service

Great collection and delivery of the car and regular updates from the service administrator

Service

Everything during the service was great. Good communication and car taken on all aspects of the service.

Service

it was ok no more, they done what they had to but no more, i left annoyed because an issue with stone chips on the rear sills was dismissed as just one of those things that happens where as i believe that it is due to a design fault.

Service

Friendly people,knowledgable and very efficient,a very enjoyable experience.

Service

The air condition fault was not Fixed within 11 days and car was handed back with air con not working and I was still charged for re-charge.

Service

Didn't properly repair a faulty headlight sensor in Nov 18 - same sensor failed again in April'19. Booked repair and the problem was not addressed/nothing was done after I had taken time off work! Had to send it back yet again to be repaired.

Service

I have received very good service from all the staff who have dealt with me.

Service

Good score

Service

Positive - the service was as expected for a main dealer. Great to get a lift to town when I hadn't booked the courtesy bus. Negative - 2 errors on my vehicle service sheet; mileage and tyre make. Minor things but expect better when paying a premium.

Service

The car was serviced on time and was ready for pick up and valeted at the agreed time.

Service

I appreciated the follow up call the day after to make sure everything was ok. Brian was helpful and knowledgable when discussing the issue I was having.

Service

Quick and professional service

Service

Do not be too opportunistic about how long some work will take. If you are unsure, dont make empty promises. Because you wasted my morning, i would have preferred to collect the car in the evening.

Service

As above.

Service

Pre warranty minor door noise problem remains un fixed

Service

Could do with easy key drop, had to hang around to see advisor to turn over keys to.

Service

I was kept update on the progress of my car regularly from informed, friendly, customer focussed people.

Service

Satisfied with the service and the update. I was however told that my car would be valeted within the service, which it was not carried out. Slightly disappointed from that point of view.

Service

I had my car booked in for 9.am and never got it back until 4.pm . I received my vehicle health check at 12..15pm so what have they been doing with my car ? I dropped in at 9am

Service

Great staff

Service

Reception staff need more training as they seemed to be unaware of the member of staff I was dealing with. Contract hire team were very good.

Service

thanks to whoever took my initial call - she let me bring the car in at short notice to get the work done. appreciated

Service

Gave you 4 stars as not everything was put back the way handed in ie radio changed.

Service

All good although slightly disappointed they couldn't arrange a small dent repair for me

Service

Perfection

Service

Job repaired as soon as part arrived in and Craig O the technician wad very helpful and explained to me after the repair what the fault was and how it was rectified

Service

Friendly service. Updates to my phone with a video. Valeting excellent. Good value

Service

Screen fitting didn't go as planned resulting in 24 hour delay for returning vehicle. On collection identified damage to alloy wheel which was not there when collected. To be fair Peter Vardy have been excellent and will resolve the issue

Service

All my expectations were met.

Service

Great service from start to finish

Service

As usual very helpful when car broke down on Easter Saturday and completed repair very quickly

Service

Very efficient and friendly service both on the phone and in person. Excellent follow up. And an added bonus to receive the car back cleaned.

Service

Excellent service. Car feels like new. Nice staff to deal with.

Service

Disappointed that my car has a needless MOT fail on record because the seatbelt wasn't checked before the MOT. Also the Shock Absorber boot wasn't covered under warranty.

Service

The staff take great care and are very polite and knowledgable. The mechanic sends me a video of my car on the ramp and exactly how it is doing. Plus I was able to book in for my service and wait as it did not take long at all.

Service

Again rhe experience was very friendly and efficient

Service

I have bought all my BMWs from Peter Vardy excellent service always !

Service

Always a pleasant experience

Service

My car was in for winter to summer wheel change and service. On the way home the tyre pressure warning activated. I returned the next morning and it was corrected. This has happened nearly every time after a wheel change. Tyre employees need trainin

Service

3rd time in for the same repair within 1 year I have never been recommended to replace brake discs after 2 years & 24k miles of motorway driving? 4 tyres also recommended to be replaced with double the legal limit left? Repair working for now!

Service

The overall experience was good and the car was serviced as quickly as possible while I waited. Staff were very attentive and helpful.

Service

I was cordially looked after by the service agent.

Service

Janos the salesman was very friendly & knowledgeable about the car. He was very patient & explained all the cars that were available within my chosen range & spec. He offered me a test drive & allowed me time to consider all options.

Service

The service was completed as expected but was later than the requested completion time which impacted my home return journey.

Service

Problem was dealt with in an efficient manner

Service

Disappointed car not ready at requested time but did give a courtesy car

Service

Had to get home quickly so job was done quickly to allow me to get home. This was after planning to pick up car later in the day

Service

Very helpful sales team

Sales

The sales executive Thomas was exceptional, dealing with frustration caused by a colleague. His professional approach was refreshing.

Sales

We had another easy purchase using Peter Vardy BMW and our salesman Tomas was a great help and very informative throughout the sales process

Sales

Great experience.

Sales

Tomasz who arranged the deal was excellent throughout with nothing being a problem. First class.

Sales

The salesman kept our appointments timeously. He was a good communicator and kept me briefed throughout the exchange and purchase of my new car.

Sales

Purchase made easy by enthusiastic and knowledgeable sales adviser. Very happy with our latest BMW purchase from this dealership

Sales

Again Alan was knowledgable with regards to the vehicle additions/packs, listened to what I wanted and gave sound advice where required.

Sales

Extremely satisfied. I can't express in enough words how helpful Peter Vardy Edinburgh and in particular Jason Craig in getting me my car. Jason's customer service was exceptional and is a credit to BMW.

Sales

GREAT SURROUNDINGS WITH FRIENDLY PEOPLE AND AGAIN THERE WAS NO PRESSURE AT ANYTIME TO TRY AND FORCE A SALE

Sales

The aligned sales person, Kieran, was excellent. Other areas were good but room for improvement e.g. numerous contacts before sales visit, not taking a note of a change of time they they agreed to etc. Small things but important.

Sales

Very satisfied, after deciding on the model I was informed that one would be available within 2 weeks

Sales

Although I was satisfied with everyone I dealt with, there was a hold up with my delivery date. This was down to BMW though and not Peter Vardy. I thought that BMW should have made them aware much earlier than they did that there was a problem

Sales

Janos was great and the service was excellent

Sales

The level of service was great but the information given about the car was misleading as sold as a 7 seated family car . I should have been made clear you cant get child seats in the 3rd row and only 2 in the 2nd row .so the sale team need training

Sales

The provision of a demonstrator for 24 hours really allows one to test and appreciate the prospective purchase, Derek Patterson and his colleagues went the extra mile to ensure my requirements were met and made purchasing a great experience,

Sales

Brilliant day , was welcomed on arrival by friendly staff , I was introduced to Valentino who took me through all the paperwork & explained everything clearly, I was a bit nervous going to pick my car up but ended up a relaxed experience

Sales

The staff were friendly and welcoming, and all aspects from test drive, through ordering and on to delivery were performed professionally and with attention to detail.

Sales

Very friendly staff. Alistair was great easy to deal with and kept me updated as much as he could and nothing was too much trouble, as was Valentino at handover.

Sales

Alan McMillan was the sales person and did a great job

Sales

Arrived a month earlier than expected and was informed very quickly

Sales

I was treated like someone very special from my first visit until the handover. Nothing has ever been too much trouble.

Sales

The guys took time to explain every tiny detail

Sales

The salesman Alistair kept us up to date with every stage of the process. We completed everything by phone and email. We travelled from Manchester to collect the car in Edinburgh and everything went smoothly.

Sales

Just really good service fromAyaz

Sales

My sales contact was Kieran Wilson. He is a very personable guy and worked hard to ensure that I got high customer satisfaction. I had a slight paint related issue post purchase, which was deal with efficiently and to my satisfaction.

Sales

Good friendly experience

Sales

All staff at Peter Vardy were knowledgeable and helpful at every stage and visit to the showroom

Sales

Staff were friendly and happy to help. During the sales process, the sales team and sales manager were very polite and helped us towards our new car. At handover the sales team and sales manager were very helpful and efficient with our queries.

Sales

As I've already explained the whole experience was enjoyable from start to finish.