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ABOUT PETER VARDY.

Pleased to serve Edinburgh and the surrounding areas.

Meet the team

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Johnny Kildare

Franchise Director
  • Years at the dealership 10
  • Years in the industry 21
  • Department Management
  • Hobbies Classic car restoration

Andrew Clark

Managing Partner

Scott MacFarlane

Service Manager
  • Years at the dealership 2
  • Department Aftersales

Craig MacQueen

Corporate Sales Manager
  • Years at the dealership 3
  • Years in the industry 18
  • Department Corporate Sales
  • Hobbies Golf and motorcycling

James Haston

Sales Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies Football, motorsport and gym

James Whitehouse

Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Hobbies Family, Travelling and BMWs

Ryan Kecheran

Service Advisor
  • Years at the dealership 3
  • Years in the industry 4
  • Department Service
  • Hobbies Football and BMW M Cars.

Ross Green

Senior Sales Executive
  • Years at the dealership 25
  • Years in the industry 29
  • Department Sales
  • Hobbies Edinburgh Speedway Team

Derek Patterson

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 6
  • Department Sales
  • Hobbies Football, rugby and family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Attention to detail is excellent and was made to feel like a valuable customer throughput.

Service

I feel that I can no longer trust that my car has been repair or service probably before it is returned to myself

Service

I was kept informed from start to finish and was even supplied with an informative video.

Service

Fast and efficient service

Service

Service was carried out quickly and the staff were attentive and pleasant

Service

Staff responded well to my situation.

Service

Fast friendly service and knowledgeable staff

Service

You run a " tight ship" which is geared up to customer satisfaction.

Service

I was kept fully informed of the progress of the service but was given information on MOT that was not correct. This may have been a miscommunication somewhere along the line. Happily car passed with flying colours.

Service

As above answer, very good.

Service

The woman who booked in the car was good at keeping me informed, even though I got it back later than expected

Service

I never was left guessing

Service

I struggle with a 4 star rating because I felt less informed about the reason/s for the recent recall? I was advised by letter that it would take 2 hours for the necessary changes to be effected but upon my arrival I was advised of a 5 hours wait!

Service

Smooth drop off, kept me informed, great valeting.

Service

Everything done as expected. Car not washed which is what I requested. Last BMW fewer ignored my do not wash request.

Service

All work was done right first time, issues were resolved in a way that minimised inconvenience to me and I was kept fully informed throughout. My car was treated with great respect and care and returned beautifully cleaned inside and out.

Service

My only gripe is that I consider £278 a lot of money for an oil and filter change and replacement of the particulate filter

Service

Nicole did a really good job. But if splitting hairs, as an already unhappy customer, the replacement car collection could have gone smoother

Service

Keen to provide a premium service in all respects. Staff pleasant and efficient.

Service

Car was diagnosed and repaired quickly - now running brilliantly

Service

The recall was dealt with in one day.

Service

They were able to rearrange my appointment at short notice

Service

Well looked after

Service

Improved over previous visits. Didn't have to call to find out if my car was ready. Didn't have to hang around for half an hour to pay and collect it.

Service

Overall a good experience.

Service

As above

Service

Efficient

Service

As explained above - I like the car and we have 4 BMW vehicles in our household. The problems we have had and the issue with the BMW warranty are disappointing.

Service

Nothing much to add, answering the phone took a while !!

Service

Very courteous. Everything explained and completed on time.

Service

From first calling to book my car in for a service to collecting it when it was finished I was kept updated regarding its progress and staff were friendly and courteous.

Service

Satisfied on my recent experience particularly with the pleasant and friendly support of the young woman(Nicole) in the service reception department.

Service

See above. Also, video of the car was very useful.

Service

Everything done well and on time. All staff engaged with very friendly and helpful

Service

Very happy with service provided by Jessica Smith

Service

Friendly and efficient staff

Service

Only thing stopping the top mark was that I had new brake pads fitted and the sensor in the cars software isn't recognising this meaning I need to go back to have this reset. Trying to get in touch with servicing regarding this hasn't been easy.

Service

All went as expected, no delays & good contact with me

Service

As above - just exceptional service

Service

Very informative feedback and a positive experience.

Service

Same again, no complaints about anything

Service

Outstanding service, car well serviced and returned in tip top shape. Nice and clean as well

Service

the person who was dealing with me at servicing was very helpful.

Service

Nicole always gives the best customer care and goes that extra mile, she is an asset to the team! So friendly approachable and professional

Service

As above

Service

Works completed without any fuss .

Service

Fantastic service as usual from Peter Vardy, Excellent communication, sorted a warranty issue without any problems and excellent transport into Edinburgh and back to collect the car.

Service

Job was completed at a high standard and on time.

Service

Alan McManus who looked after us was very professional and never put us under pressure to buy our BMW

Service

They have consistently provided excellent after sales service.

Service

I have bought over 7 BMW's from Peter Vardy and from sales to after sales they are a complete credit to the brand.

Service

Always looked after by the staff. Grace was especially good, explained all the work and associated costs and gave great advice on service plans

Service

Completely satisfied I was provided with with a video so I could see how the service was being done which is important.

Service

Car was in from Tuesday till Friday and things just kept getting added to the bill which ended up over £1k

Service

Was told the likely cost and was kept informed throughout the process.

Service

I was kept informed of the progress of work to my car during the day it was on the premises

Service

Would have got a 5 but the service was completed over a few months (2 visits) which meant having to drop off the car twice.

Service

Promt & reliable.

Service

As before the service assistant was very good at her job

Service

The service giving from Victoria Marr was exceptional and i must say she is a great front of house representative for BMW, Many thanks Vicky. I Must also mention Craig Walkingshaw Who dealt with our wheels issue brilliantly Many thanks Craig.

Service

All ok

Service

Bus service into town. I requested an early pick up if possible. This was done without any problems.

Service

Waited over an hour to get the car back once we received the call the car would be ready at 4. The car wasn't washed to a very good standard (sections were missed)

Service

Catalogue of errors and lies from staff. Horrendous team!

Service

Friendly staff, kept me informed of how my vehicle was doing

Service

Repaired the fault under warranty and so far so good

Service

Assistant very good

Service

Because that's what i feel.

Service

Everything carried out as planned

Service

I was very satisfied with the customer service representative by being kept regularly informed with the health check and service of my car and generally looked after with beverages while I was waiting for the car.

Service

Jess was great!

Service

Video explains how you checked vehicles

Service

Although there were a couple of issues with the work on my car due to malfunctioning service equipment Grace dealt with the situation and expedited my car so that it was ready when U required it.

Service

Multiple failings within the service department at this branch. They lost my locking wheel nut key and have failed to source a new one over the past 6 weeks (I'm still waiting). They don't seem to know the T&Cs of the service packages.

Service

Excellent staff and service.

Service

The repair was fine

Service

Totally satisfied Problems had arisen with the car due to relatively high mileage but all resolved efficiently

Service

Was kept well informed, the service and all work completed on time.

Service

The car was serviced quickly and given back in great condition

Service

Please see above

Service

Fixed fault with connectdrive

Service

Car thoroughly checked over and video sent too

Service

Service was fine, but the quality of washing my car was very poor - I was attending a funeral the next day and needed the car to be properly cleaned - it created a lot more work for me at the last minute when I really didn't need that hassle.

Service

Mix up over when car was due to be returned and I was therefore without transport for the weekend. However the member of staff who was my contact (and was not on duty at the weekend) was most apologetic and very helpful.

Service

Car not washed or valeted on collection did offer a voucher for next time I was passing. Unfortunately I had come over from Glasgow. Staff were rushed of their feet.

Service

All my dealings have been very satisfying, when my car is in for any kind of work , I always receive texts and emails to let me know how things are going. Great service

Service

All tasks completed on time

Service

See above. But apart from this the experience I received was excellent.

Service

World class service as always

Service

I was mis informed

Service

Ryan on service desk was helpful as usual. What a good guy. I'd employ him in a heartbeat

Service

As above. Courteous professional staff dealt with me this time.

Service

Peter Vardy always look after their customers - from the moment you walk in. I am always kept informed as to each stage of the "works" process such that I can pretty well know the time the car will "be ready".

Service

Can't find fault.

Service

Always nice to go to the showroom from start to finish.

Service

This is our third car and have never felt pressured or had big sale pitch.

Service

Faulty headlight not fixed requiring a return visit.

Service

Waited for car as I live outside town,started service when they said they would,girls in office looked after me well,enjoyable experience,

Service

Very helpful in every way

Service

Everything fully explained. Video of car being examined gives peace of mind regarding recommendations.

Service

I didn't expect my car to be professionally cleaned when I came to change a tyre. This was done for free.

Service

Great communication and a request to have my car ready a bit earlier was done to my satisfaction

Service

Everything ran smoothly

Service

Perfectly professional service assistance and work completed correctly and on time.

Service

Peter Vardy Ltd gives good service

Service

When I bought my car it had 3 year service pack and I'm used to BMW contacting me when service is due but I had to contact PV to arrange service which was a first for me

Service

Service advisor was very good. However only 3 stars as I did not receive my vehicle health check video and the courtesy bus back to the garage was 25 mins late picking me up.

Service

Mechanic came out and spoke to me regarding work done to my car.

Service

A no notice puncture repair handled with speed and efficiency. Thank you Tyre Dept.

Service

Car booked in easily, I arrived on time, car serviced to time and car cleaned for me!

Service

The advertised 10% off for booking online was not honoured, and the staff member couldn't explain what a standard scope was, other than saying it had to be done. A £20 scam.

Service

Excellent service and staff

Sales

Delighted with the car and the method of delivery was supperb I was kept up to speed with everything

Sales

you are always to feel welcome through the whole journey

Sales

Really helpful staff, answered all questions and supported throughout whole journey

Sales

Overall good customer service throughout the buying process

Sales

All staff were welcoming and efficient. First class service.

Sales

first class service and help from senior salesman Ross Green

Sales

Overall great service before, during and after from Tomasz Pawlicki - nothing was too much trouble

Sales

Quick and helpful keeping me informed throughout pick up

Sales

Very helpful sales team

Sales

Great experience.

Sales

The sales executive Thomas was exceptional, dealing with frustration caused by a colleague. His professional approach was refreshing.

Sales

We had another easy purchase using Peter Vardy BMW and our salesman Tomas was a great help and very informative throughout the sales process

Sales

Tomasz who arranged the deal was excellent throughout with nothing being a problem. First class.

Sales

The salesman kept our appointments timeously. He was a good communicator and kept me briefed throughout the exchange and purchase of my new car.

Sales

Purchase made easy by enthusiastic and knowledgeable sales adviser. Very happy with our latest BMW purchase from this dealership

Sales

Again Alan was knowledgable with regards to the vehicle additions/packs, listened to what I wanted and gave sound advice where required.

Sales

Extremely satisfied. I can't express in enough words how helpful Peter Vardy Edinburgh and in particular Jason Craig in getting me my car. Jason's customer service was exceptional and is a credit to BMW.

Sales

GREAT SURROUNDINGS WITH FRIENDLY PEOPLE AND AGAIN THERE WAS NO PRESSURE AT ANYTIME TO TRY AND FORCE A SALE

Sales

The aligned sales person, Kieran, was excellent. Other areas were good but room for improvement e.g. numerous contacts before sales visit, not taking a note of a change of time they they agreed to etc. Small things but important.

Sales

Very satisfied, after deciding on the model I was informed that one would be available within 2 weeks

Sales

Although I was satisfied with everyone I dealt with, there was a hold up with my delivery date. This was down to BMW though and not Peter Vardy. I thought that BMW should have made them aware much earlier than they did that there was a problem

Sales

Janos was great and the service was excellent

Sales

The provision of a demonstrator for 24 hours really allows one to test and appreciate the prospective purchase, Derek Patterson and his colleagues went the extra mile to ensure my requirements were met and made purchasing a great experience,

Sales

The level of service was great but the information given about the car was misleading as sold as a 7 seated family car . I should have been made clear you cant get child seats in the 3rd row and only 2 in the 2nd row .so the sale team need training

Sales

Brilliant day , was welcomed on arrival by friendly staff , I was introduced to Valentino who took me through all the paperwork & explained everything clearly, I was a bit nervous going to pick my car up but ended up a relaxed experience

Sales

Very friendly staff. Alistair was great easy to deal with and kept me updated as much as he could and nothing was too much trouble, as was Valentino at handover.

Sales

The staff were friendly and welcoming, and all aspects from test drive, through ordering and on to delivery were performed professionally and with attention to detail.

Sales

Alan McMillan was the sales person and did a great job