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Attention to detail is excellent and was made to feel like a valuable customer throughput.
I feel that I can no longer trust that my car has been repair or service probably before it is returned to myself
I was kept informed from start to finish and was even supplied with an informative video.
Fast and efficient service
Service was carried out quickly and the staff were attentive and pleasant
Staff responded well to my situation.
Fast friendly service and knowledgeable staff
You run a " tight ship" which is geared up to customer satisfaction.
I was kept fully informed of the progress of the service but was given information on MOT that was not correct. This may have been a miscommunication somewhere along the line. Happily car passed with flying colours.
As above answer, very good.
The woman who booked in the car was good at keeping me informed, even though I got it back later than expected
I never was left guessing
I struggle with a 4 star rating because I felt less informed about the reason/s for the recent recall? I was advised by letter that it would take 2 hours for the necessary changes to be effected but upon my arrival I was advised of a 5 hours wait!
Smooth drop off, kept me informed, great valeting.
Everything done as expected. Car not washed which is what I requested. Last BMW fewer ignored my do not wash request.
All work was done right first time, issues were resolved in a way that minimised inconvenience to me and I was kept fully informed throughout. My car was treated with great respect and care and returned beautifully cleaned inside and out.
My only gripe is that I consider £278 a lot of money for an oil and filter change and replacement of the particulate filter
Nicole did a really good job. But if splitting hairs, as an already unhappy customer, the replacement car collection could have gone smoother
Keen to provide a premium service in all respects. Staff pleasant and efficient.
Car was diagnosed and repaired quickly - now running brilliantly
The recall was dealt with in one day.
They were able to rearrange my appointment at short notice
Well looked after
Improved over previous visits. Didn't have to call to find out if my car was ready. Didn't have to hang around for half an hour to pay and collect it.
Overall a good experience.
As explained above - I like the car and we have 4 BMW vehicles in our household. The problems we have had and the issue with the BMW warranty are disappointing.
Nothing much to add, answering the phone took a while !!
Very courteous. Everything explained and completed on time.
From first calling to book my car in for a service to collecting it when it was finished I was kept updated regarding its progress and staff were friendly and courteous.
Satisfied on my recent experience particularly with the pleasant and friendly support of the young woman(Nicole) in the service reception department.
See above. Also, video of the car was very useful.
Everything done well and on time. All staff engaged with very friendly and helpful
Very happy with service provided by Jessica Smith
Friendly and efficient staff
Only thing stopping the top mark was that I had new brake pads fitted and the sensor in the cars software isn't recognising this meaning I need to go back to have this reset. Trying to get in touch with servicing regarding this hasn't been easy.
All went as expected, no delays & good contact with me
As above - just exceptional service
Very informative feedback and a positive experience.
Same again, no complaints about anything
Outstanding service, car well serviced and returned in tip top shape. Nice and clean as well
the person who was dealing with me at servicing was very helpful.
Nicole always gives the best customer care and goes that extra mile, she is an asset to the team! So friendly approachable and professional
Works completed without any fuss .
Fantastic service as usual from Peter Vardy, Excellent communication, sorted a warranty issue without any problems and excellent transport into Edinburgh and back to collect the car.
Job was completed at a high standard and on time.
Alan McManus who looked after us was very professional and never put us under pressure to buy our BMW
They have consistently provided excellent after sales service.
I have bought over 7 BMW's from Peter Vardy and from sales to after sales they are a complete credit to the brand.
Always looked after by the staff. Grace was especially good, explained all the work and associated costs and gave great advice on service plans
Completely satisfied I was provided with with a video so I could see how the service was being done which is important.
Car was in from Tuesday till Friday and things just kept getting added to the bill which ended up over £1k
Was told the likely cost and was kept informed throughout the process.
I was kept informed of the progress of work to my car during the day it was on the premises
Would have got a 5 but the service was completed over a few months (2 visits) which meant having to drop off the car twice.
Promt & reliable.
As before the service assistant was very good at her job
The service giving from Victoria Marr was exceptional and i must say she is a great front of house representative for BMW, Many thanks Vicky. I Must also mention Craig Walkingshaw Who dealt with our wheels issue brilliantly Many thanks Craig.
Bus service into town. I requested an early pick up if possible. This was done without any problems.
Waited over an hour to get the car back once we received the call the car would be ready at 4. The car wasn't washed to a very good standard (sections were missed)
Catalogue of errors and lies from staff. Horrendous team!
Friendly staff, kept me informed of how my vehicle was doing
Repaired the fault under warranty and so far so good
Assistant very good
Because that's what i feel.
Everything carried out as planned
I was very satisfied with the customer service representative by being kept regularly informed with the health check and service of my car and generally looked after with beverages while I was waiting for the car.
Jess was great!
Video explains how you checked vehicles
Although there were a couple of issues with the work on my car due to malfunctioning service equipment Grace dealt with the situation and expedited my car so that it was ready when U required it.
Multiple failings within the service department at this branch. They lost my locking wheel nut key and have failed to source a new one over the past 6 weeks (I'm still waiting). They don't seem to know the T&Cs of the service packages.
Excellent staff and service.
The repair was fine
Totally satisfied Problems had arisen with the car due to relatively high mileage but all resolved efficiently
Was kept well informed, the service and all work completed on time.
The car was serviced quickly and given back in great condition
Please see above
Fixed fault with connectdrive
Car thoroughly checked over and video sent too
Service was fine, but the quality of washing my car was very poor - I was attending a funeral the next day and needed the car to be properly cleaned - it created a lot more work for me at the last minute when I really didn't need that hassle.
Mix up over when car was due to be returned and I was therefore without transport for the weekend. However the member of staff who was my contact (and was not on duty at the weekend) was most apologetic and very helpful.
Car not washed or valeted on collection did offer a voucher for next time I was passing. Unfortunately I had come over from Glasgow. Staff were rushed of their feet.
All my dealings have been very satisfying, when my car is in for any kind of work , I always receive texts and emails to let me know how things are going. Great service
All tasks completed on time
See above. But apart from this the experience I received was excellent.
World class service as always
I was mis informed
Ryan on service desk was helpful as usual. What a good guy. I'd employ him in a heartbeat
As above. Courteous professional staff dealt with me this time.
Peter Vardy always look after their customers - from the moment you walk in. I am always kept informed as to each stage of the "works" process such that I can pretty well know the time the car will "be ready".
Can't find fault.
Always nice to go to the showroom from start to finish.
This is our third car and have never felt pressured or had big sale pitch.
Faulty headlight not fixed requiring a return visit.
Waited for car as I live outside town,started service when they said they would,girls in office looked after me well,enjoyable experience,
Very helpful in every way
Everything fully explained. Video of car being examined gives peace of mind regarding recommendations.
I didn't expect my car to be professionally cleaned when I came to change a tyre. This was done for free.
Great communication and a request to have my car ready a bit earlier was done to my satisfaction
Everything ran smoothly
Perfectly professional service assistance and work completed correctly and on time.
Peter Vardy Ltd gives good service
When I bought my car it had 3 year service pack and I'm used to BMW contacting me when service is due but I had to contact PV to arrange service which was a first for me
Service advisor was very good. However only 3 stars as I did not receive my vehicle health check video and the courtesy bus back to the garage was 25 mins late picking me up.
Mechanic came out and spoke to me regarding work done to my car.
A no notice puncture repair handled with speed and efficiency. Thank you Tyre Dept.
Car booked in easily, I arrived on time, car serviced to time and car cleaned for me!
The advertised 10% off for booking online was not honoured, and the staff member couldn't explain what a standard scope was, other than saying it had to be done. A £20 scam.
Excellent service and staff
Delighted with the car and the method of delivery was supperb I was kept up to speed with everything
you are always to feel welcome through the whole journey
Really helpful staff, answered all questions and supported throughout whole journey
Overall good customer service throughout the buying process
All staff were welcoming and efficient. First class service.
first class service and help from senior salesman Ross Green
Overall great service before, during and after from Tomasz Pawlicki - nothing was too much trouble
Quick and helpful keeping me informed throughout pick up
Very helpful sales team
The sales executive Thomas was exceptional, dealing with frustration caused by a colleague. His professional approach was refreshing.
We had another easy purchase using Peter Vardy BMW and our salesman Tomas was a great help and very informative throughout the sales process
Tomasz who arranged the deal was excellent throughout with nothing being a problem. First class.
The salesman kept our appointments timeously. He was a good communicator and kept me briefed throughout the exchange and purchase of my new car.
Purchase made easy by enthusiastic and knowledgeable sales adviser. Very happy with our latest BMW purchase from this dealership
Again Alan was knowledgable with regards to the vehicle additions/packs, listened to what I wanted and gave sound advice where required.
Extremely satisfied. I can't express in enough words how helpful Peter Vardy Edinburgh and in particular Jason Craig in getting me my car. Jason's customer service was exceptional and is a credit to BMW.
GREAT SURROUNDINGS WITH FRIENDLY PEOPLE AND AGAIN THERE WAS NO PRESSURE AT ANYTIME TO TRY AND FORCE A SALE
The aligned sales person, Kieran, was excellent. Other areas were good but room for improvement e.g. numerous contacts before sales visit, not taking a note of a change of time they they agreed to etc. Small things but important.
Very satisfied, after deciding on the model I was informed that one would be available within 2 weeks
Although I was satisfied with everyone I dealt with, there was a hold up with my delivery date. This was down to BMW though and not Peter Vardy. I thought that BMW should have made them aware much earlier than they did that there was a problem
Janos was great and the service was excellent
The provision of a demonstrator for 24 hours really allows one to test and appreciate the prospective purchase, Derek Patterson and his colleagues went the extra mile to ensure my requirements were met and made purchasing a great experience,
The level of service was great but the information given about the car was misleading as sold as a 7 seated family car . I should have been made clear you cant get child seats in the 3rd row and only 2 in the 2nd row .so the sale team need training
Brilliant day , was welcomed on arrival by friendly staff , I was introduced to Valentino who took me through all the paperwork & explained everything clearly, I was a bit nervous going to pick my car up but ended up a relaxed experience
Very friendly staff. Alistair was great easy to deal with and kept me updated as much as he could and nothing was too much trouble, as was Valentino at handover.
The staff were friendly and welcoming, and all aspects from test drive, through ordering and on to delivery were performed professionally and with attention to detail.
Alan McMillan was the sales person and did a great job